Guts Casino Terms and Conditions

Welcome to Guts Casino. These terms and conditions govern your use of our website, mobile application and all services offered under the Guts brand, including our slots, live casino, poker games and sportsbook. By creating an account with us, you agree to be bound by these terms in full. We recommend reading this document carefully before you register with Guts or make your first deposit.

Who We Are

Guts Casino is operated by Zecure Gaming Ltd., a company registered in Malta under registration number C 69036, with its registered office at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. We have operated under the Guts brand since 2013 and offer our services to players in Canada, excluding the provinces of Ontario and Alberta. We hold a sub-licence issued by the Malta Gaming Authority (MGA/CRP/1117/2025/02, issued 16 October 2025) and a licence from the UK Gambling Commission (056427, issued 12 February 2020). These terms are governed by the laws of Malta.

Eligibility to Play

To register an account with us, you must be at least 18 years old, or 19 where the legal gambling age in your jurisdiction is higher, including for our poker and live casino welcome offers. We do not accept new accounts from residents of the United States and its territories, nor from a long list of other restricted jurisdictions, including Ontario and Alberta within Canada. It is your responsibility to confirm that online gambling is legal where you reside before using Guts casino services.

• You must provide accurate registration information when you sign up for a Guts login
• You may hold only one account with us at any time
• We reserve the right to request identification documents before releasing withdrawals
• You confirm that all funds deposited belong to you and are not derived from unlawful activity

Account Registration and Security

When you register with Guts casino online, we ask you to create secure login credentials and to keep them confidential. You are responsible for all activity that takes place under your Guts login, and we encourage you to notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we detect suspicious activity, duplicate registrations, or breaches of these terms.

Identity verification may be triggered once cumulative lifetime deposits reach €2,000. At that point, we may request proof of identity, proof of address, evidence of payment ownership and information about your source of funds. Providing incomplete documentation can delay approval of your Guts withdrawal, so we recommend uploading requested documents promptly through your account.

Deposits and Withdrawals

All accounts operate in Canadian dollars (CAD). The minimum Guts deposit is $10, and the minimum Guts withdrawal is $20. We accept deposits via Visa, Mastercard, Interac, MuchBetter, ecoPayz and Paysafecard, while withdrawals can be processed via Visa, Mastercard, MuchBetter, ecoPayz and bank transfer.

• Withdrawals are paid only to the account or method the funds originated from, unless we agree otherwise
• A fee covering processing costs may apply to funds withdrawn without being wagered
• Deposited funds must be wagered at least once before you can request a withdrawal

Our standard processing time is up to 24 hours before a withdrawal request is approved. Once approved, Guts casino withdrawal times vary by method: bank transfers typically take 2-7 banking days, Visa and Mastercard withdrawals take 2-5 banking days, and e-wallet withdrawals are usually completed within 15 minutes to 24 hours. We hold customer funds separately from our operating funds; however, these funds are not protected in the event of insolvency.

Bonuses and Promotions

We offer a range of promotions through the Guts casino welcome bonus and ongoing offers for existing players. Our Casino Welcome Bonus provides a 100% deposit match up to $200, plus a Game of Guts reward worth up to $2,500, available to first-time account holders. Our Live Casino Welcome Bonus offers 100% up to $1,000 on your first deposit, with a $10 minimum deposit, 40x wagering requirement and a maximum bonus bet of $5 per round; this offer must be claimed within 7 days and used within 30 days. We also provide a Poker Welcome Bonus of up to €1,000, released wager-free in €5 increments for every €25 raked, to be completed within 60 days.

Our Game of Guts loyalty programme rewards wagers of $0.50 or more on eligible casino and live casino games with progress toward a wheel spin, redeemable from the Rewards section, while our Guts Poker Loyalty scheme offers up to 30% cashback. We also run regular promotions such as Drops & Wins, the Champions Daily Raffle and various poker tournaments and series. Unless stated otherwise, all bonus offers are limited to one per person, household, computer or IP address, and Bonus Buy slots do not contribute toward wagering requirements. Full terms for each promotion are published on the relevant offer page and form part of these terms and conditions.

Games, Software and Sportsbook

We provide access to more than 2,669 slots, dozens of table games, video poker, scratch cards, video bingo and crash games, sourced from 27 studios, including Microgaming, Play'n GO, Pragmatic Play and Big Time Gaming, alongside exclusive titles available only to Guts players. Our live casino, powered by Evolution, Red Tiger, NetEnt and Authentic Gaming, includes blackjack, roulette, baccarat, game shows and Guts Roulette; please note that Evolution, Red Tiger and NetEnt tables are unavailable to players in Quebec, British Columbia and Manitoba. Our poker room operates on the iPoker Network, and our sportsbook covers 38 sports with live streaming. All games are available across desktop, mobile, browser and, for poker, a downloadable client, and the Guts app allows convenient access on compatible mobile devices.

Responsible Gambling

We are committed to promoting responsible play. You must be of legal age to hold an account with us, and we provide tools to help you manage your gambling activity, including deposit limits and self-exclusion options. If you believe your gambling has become a problem, we encourage you to contact our support team for guidance and available resources.

Complaints and Dispute Resolution

If you have a complaint regarding your account or any transaction, you should first contact our customer support team via email at support-ca@guts.com, or escalate unresolved issues to csmanagement@guts.com. If we cannot resolve your complaint internally, you may refer the matter to eCOGRA, our appointed alternative dispute resolution provider, with further escalation available to the MGA Player Support Unit where applicable.

Changes to These Terms

We may amend these terms and conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We will publish updated terms on our website, and continued use of your account after changes take effect constitutes acceptance of the revised terms. We recommend checking this page periodically to stay informed of any updates.

Contact Us

If you have questions about these terms, your account, or any aspect of playing at Guts casino, our support team is available 24/7 via live chat, email or call-back request, with an average chat response time of 60 seconds. You can reach us at support-ca@guts.com for general enquiries.