Guts Responsible Gaming
At Guts Casino, we want every visit to our casino, sportsbook and poker room to remain an enjoyable form of entertainment. We are committed to giving you the tools, information and support you need to keep your gaming activity balanced and under control. Our responsible gaming programme applies across every version of Guts casino, including desktop, mobile, our browser platform and the downloadable poker client, and it forms an integral part of how we operate under our Malta Gaming Authority sub-licence and our UK Gambling Commission licence.
Our Approach to Safer Gambling
We believe that responsible gambling is a shared responsibility between us and you. We design our products, promotions and account tools with player protection in mind, and we ask that you play only with money you can afford to lose. Whether you enjoy our slots, live casino tables, sportsbook or poker games, we want your experience with Guts casino to stay fun, not financially or emotionally harmful.
We regularly review how our games, bonuses and marketing communications are presented to ensure they do not encourage excessive play. Our Guts casino games are built with certified random number generation and fair play standards, and our promotional terms are written to be transparent so you always know what is required before you claim a bonus.
Setting Limits on Your Guts Account
We give you direct control over your spending and playing time through the account settings available after you complete Guts Casino login. These tools let you set boundaries that suit your personal circumstances, and once activated, we apply them automatically to your account.
- We allow you to set daily, weekly or monthly deposit limits on your Guts account
- We let you configure loss limits so that we stop further wagers once your chosen threshold is reached
- We provide wager limits to help you manage how much you stake per session
- We offer session time reminders so you always know how long you have been playing
- We enforce a mandatory minimum wagering rule, requiring deposits to be played through at least once before withdrawal, which helps prevent impulsive cash movement
If you wish to lower any of these limits, we apply the change immediately. If you request an increase, we impose a cooling-off period before the new limit takes effect, giving you time to reconsider.
Time-Out and Self-Exclusion Options
We understand that sometimes a short break is all that is needed. We offer a time-out feature that temporarily suspends your Guts account for a period you choose, during which you will not receive marketing emails and will not be able to log in or deposit.
For players who need a longer-term solution, we provide a self-exclusion facility. Once you activate self-exclusion with us, we close access to your account for the period you select, remove you from all promotional communications, and prevent the opening of new accounts under your details across our platform. We take these requests seriously and do not reverse self-exclusion early, even if you ask us to.
We also participate in national self-exclusion schemes where available in your province, and we encourage you to register with independent multi-operator exclusion services for additional protection beyond our own systems.
Recognising the Signs of Problem Gambling
We want you to be able to identify warning signs early, both in yourself and in people close to you. Some indicators that gambling may no longer be a controlled form of entertainment include:
- Spending more time or money than you intended on Guts betting, slots or poker games
- Chasing losses by increasing deposits or bet sizes
- Borrowing money or neglecting responsibilities to fund play
- Feeling anxious, irritable or preoccupied when not playing
- Hiding your gambling activity from family or friends
If any of these apply to you, we encourage you to use our limit-setting tools immediately or reach out to our support team, who can guide you through the options available on your Guts account.
Age Verification and Account Protection
We only accept players who are at least 18 years old, or 19 where the legal gambling age in the relevant Canadian province is higher. We carry out identity and age verification checks, which may be triggered once cumulative lifetime deposits reach €2,000. We may request proof of identity, address, payment ownership and source of funds before approving certain withdrawals, and we take these steps to protect both your account and the integrity of our platform.
We hold customer funds separately from company operating funds; however, we must disclose that these funds are not protected in the event of insolvency, in line with our licensing terms. We encourage you to keep this in mind when deciding how much to deposit and hold in your Guts casino balance at any given time.
Guts App and Account Tools
Whether you access us through our website or the Guts app, our responsible gambling controls follow you across every device. We make it simple to review your deposit history, activate limits, or request a time-out directly from your account dashboard, without needing to contact support first, though our team remains available around the clock if you need assistance.
Our Game of Guts loyalty feature and other promotions are designed with fairness in mind, and prizes obtained through them, including free spins and cash rewards, are subject to expiry and eligibility rules that we outline clearly in our Guts Casino bonus terms. We restrict participation in loyalty rewards to players aged 19 and over.
Support Organisations
We work alongside independent, specialist organisations that offer confidential advice and support for anyone affected by problem gambling. We recommend reaching out to:
- The Responsible Gambling Council of Canada
- GamCare, offering free support, information and advice
- Gamblers Anonymous, providing peer support groups
- BeGambleAware, offering tools and helpline services
These organisations operate independently of us and can provide guidance beyond the tools we make available directly on our platform.
Dispute Resolution and Oversight
We operate under the oversight of the Malta Gaming Authority and the UK Gambling Commission. If you have concerns about your account or believe we have not acted in accordance with our responsible gambling commitments, we ask that you first contact our support team by email or live chat. If a dispute remains unresolved, you may escalate your complaint to eCOGRA, our appointed alternative dispute resolution provider, or further to the MGA Player Support Unit.
Contact Our Team
We are here to help at any time. Our live chat is available 24/7 with an average response time of around 60 seconds, and our support email addresses are support-ca@guts.com for general enquiries and csmanagement@guts.com for complaint escalation. If you would like to discuss setting limits, requesting a time-out, or self-excluding from Guts casino, we encourage you to reach out to us directly, and we will guide you through every step of the process.
FAQ
What is the minimum age to play at Guts?
We only accept players who are at least 18 years old, or 19 where the legal gambling age in the relevant Canadian province is higher.
Can I reverse self-exclusion once it has started?
No, we take self-exclusion requests seriously and do not reverse them early, even if you ask us to.
When might Guts ask me to verify my identity?
We carry out identity and age verification checks, which may be triggered once your cumulative lifetime deposits reach €2,000.
How can I get in touch with Guts support?
Our live chat is available 24/7 with an average response time of around 60 seconds, and you can also email us at support-ca@guts.com for general enquiries or csmanagement@guts.com for complaint escalation.
Content updated: September 22, 2026