Guts Privacy Policy

At Guts Casino, we understand that your personal information is valuable, and we are committed to protecting it whenever you use our platform. This Guts Casino privacy policy explains what information we collect, how we use it, and the rights you have regarding your data. Guts Casino is operated by Zecure Gaming Ltd., registration number C 69036, with its registered office at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. We operate under a Malta Gaming Authority sub-licence MGA/CRP/1117/2025/02, issued 16 October 2025, and a UK Gambling Commission licence 056427, issued 12 February 2020. By registering an account and using our services, you agree to the practices described below.

Information We Collect

When you create a Guts casino login and interact with our services, we collect several categories of information necessary to operate our platform lawfully and securely.

• We collect registration details such as your name, date of birth, address, email, and phone number when you register with Guts casino online
• We record your payment details, including deposit and withdrawal information processed through Visa, Mastercard, Interac, MuchBetter, ecoPayz, Paysafecard, and bank transfer
• We track your gaming activity, including slots, table games, live casino sessions, poker hands, and sportsbook wagers, to administer your account and our loyalty programs
• We gather technical data such as your IP address, device type, browser information, and login timestamps whenever you access our Guts casino app or website
• We may collect identity verification documents, proof of address, and source of funds documentation as part of our regulatory obligations

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Our casino Guts platform relies on your data to verify your identity, prevent fraud, process transactions, and comply with anti-money laundering regulations. We also use your data to manage promotions such as the Guts casino welcome bonus, Game of Guts rewards, and poker loyalty cashback. We may use your contact details to send you information about new games, the Guts casino bonus code offers, and updates to our terms, unless you have opted out of marketing communications.

Identity checks may be triggered once your cumulative lifetime deposits reach €2,000. In such cases, we may request proof of identity, proof of address, payment ownership confirmation, and source of funds documentation before approving withdrawals. We rely on this verification process to meet our licensing obligations under Maltese and UK law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing our site. Cookies allow us to remember your preferences, keep you logged into your Guts login session, and analyze how our website performs. We also use cookies to measure the effectiveness of our marketing campaigns and to personalize the content you see, including offers related to Guts casino free spins and other promotions. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our business and comply with legal requirements.

• We share data with payment processors to facilitate deposits and withdrawals through methods including Visa, Mastercard, ecoPayz, and bank transfer
• We share information with game providers such as Microgaming, Play'n GO, Pragmatic Play, Big Time Gaming, Evolution, Red Tiger, NetEnt, and Authentic Gaming to enable gameplay and settle winnings
• We disclose information to regulatory authorities, including the Malta Gaming Authority and the UK Gambling Commission, when legally required
• We share data with eCOGRA, our alternative dispute resolution provider, if a complaint requires independent review
• We may share information with fraud prevention agencies and identity verification services to protect the integrity of our platform

Data Security

We are committed to protecting your data through appropriate technical and organizational measures. Customer funds are held separately from company operating funds, although we must inform you that these funds are not protected in the event of insolvency. We employ encryption, secure servers, and restricted access controls to safeguard your personal and financial information whenever you use Guts casino games, our sportsbook, or our poker client.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, and licensing obligations. Even after you close your account, we may retain certain records for a period required under Maltese and UK gambling regulations, particularly those related to anti-money laundering checks and financial transactions.

Your Rights

You have certain rights regarding the personal data we hold about you. These include the right to access the information we collect, request corrections to inaccurate data, and ask us to delete your information where legally permissible. You may also object to certain processing activities, such as marketing communications, or request a copy of your data in a portable format. To exercise any of these rights, you can contact us using the details provided below, and we will respond in accordance with applicable data protection laws.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside Canada, including Malta and the United Kingdom, where our licensing bodies are based. We take steps to ensure that any such transfers comply with applicable data protection standards and that your information remains protected regardless of where it is processed.

Age Restrictions

Our services are intended only for individuals who are at least 18 years old, or 19 where the local legal age is higher. We do not knowingly collect personal information from anyone under the applicable minimum age, and we reserve the right to close accounts and void winnings if we discover that an account holder does not meet our age requirements.

Restricted Territories

We do not accept new accounts from residents of the United States and its territories, nor from a number of other restricted jurisdictions, including the Canadian provinces of Ontario and Alberta. Our services are designed for players in Canada, excluding Ontario and Alberta, and we reserve the right to restrict access from any jurisdiction where online gambling is not permitted.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our website or by email. We encourage you to review this policy periodically so that you remain informed about how we protect your information.

Contact Us

If you have any questions about this policy, our data practices, or wish to exercise your privacy rights, our support team is available 24/7 through live chat, email, or call-back request. You can reach us at support-ca@guts.com, or escalate a complaint to csmanagement@guts.com. If you are not satisfied with our resolution, you may contact eCOGRA as our alternative dispute resolution provider, with further escalation available to the MGA Player Support Unit. This policy is governed by the laws of Malta.